Contract and Booking
A 'Client' is all persons named on the booking form intending to travel with us. A 'Product' is any service sold by AlbakerTravel.com. All clients will be deemed to have read, understood and accepted all of our booking conditions. A contract between the client and AlbakerTravel.com comes into existence once we have confirmed the booking in writing and issued a confirmation. The person signing the booking form (that incorporates these terms and conditions) warrants that they have full authority to do so on behalf of all persons whose name appears thereon and confirms that all such persons are fully aware of and understand these terms and conditions.No employees or representatives of AlbakerTravel.com have any right to alter, vary or waive any of these terms and conditions, nor to undertake any liability whatsoever on behalf of AlbakerTravel.com, unless authorized in writing and signed by the CEO of AlbakerTravel.com. AlbakerTravel.com reserves the right to decline any booking at their discretion without further explanation.
Name change amendments
At the time of making the booking, you must provide full correct names as they appear on your passport. Please note that airlines do not permit name changes on issued tickets. AlbakerTravel.com will not be held responsible for any charges that may incur for the incorrect submission of names. It is recommended that you submit a passport copy while submitting preferred travel dates for your vacation.
Payment and Pricing Policy
Your reservation request will be confirmed upon receipt of the full payment due or as per the plan you selected at the time of booking. In these cases you will be notified at the time of booking. Although every effort will be made to confirm your request, please note that travel arrangements are not confirmed until you receive our written confirmation and AlbakerTravel.com reserves the right to make changes if required. Before a booking is confirmed, AlbakerTravel.com reserves the right to amend the price of the product due to any circumstances outside the control of AlbakerTravel.com such as but not limited to changes relating to governmental action, increases in transportation costs (including schedule airfares and the cost of fuel) changes in any dues, taxes or fees chargeable for services (including landing taxes or embarkation / disembarkation fees at airports), increases in admission fees and hotel rate adjustments / availability. Advertised prices are also subject to seasonal changes, exchange rates and may vary slightly. Payments can be made via bank transfers, Visa or MasterCard.
Cancellations by Clients
Clients wishing to cancel must inform AlbakerTravel.com in writing signed by the lead passenger on the booking form. Cancellation will take effect on the date the cancellation request is received by AlbakerTravel.com and the following general cancellation charges will apply.
PRIOR TO DEPARTURE
PERCENTAGE OF CANCELLATION CHARGE ON PACKAGE PRICE
Up to 8 days
140 USD per person
7 to 3 days (72 hours)
Less than 72 hours
No refund can be given for air tickets and partially used services.
Amendments / Changes
No requested change can be guaranteed. If any number of the party is prevented from traveling because of death, injury or serious illness of the client, close relative or friend, redundancy or jury service, it may be possible to transfer the booking to another suitable person or departure date or a tour of similar standard and cost provided that written notice is confirmed by AlbakerTravel.com If a refund is payable by AlbakerTravel.com to the Client, the refund amount will be calculated according to the conditions as mentioned and with consideration of evidence of exceptional circumstances. AlbakerTravel.com will not pay fees charged to the Client by the Client’s bank for processing the credited amount. Once hotel reservations have been confirmed, AlbakerTravel.com reserves the right to substitute hotels listed with others of a similar category. Hotels reserve the right to close facilities due to operational reasons without prior notice.
Should, in the unlikely event, the airlines discontinue a particular tour operator fare after the purchase of the Holiday Package Albaker Travel has the right to cancel the booking and refund the full paid Package price to the customer without paying any penalties to the customer.
All product information has been published by AlbakerTravel.com in good faith and AlbakerTravel.com will use its best endeavors to operate all products. AlbakerTravel.com reserves the right to change any of the facilities and services described in its website and publications and to substitute alternative arrangements of comparable monetary value without compensation and accepts no liability for loss of enjoyment resulting from any change. Albaker Travel reserves its rights to change selected hotel to the same category accommodation, due to any extraordinary circumstances.
Inclusions and Exclusions of package price
The price of any holiday booked includes only the items specified. It does not include items of a personal nature including, but not limited to, personal insurance, transport to your outbound airport unless specified, refreshments, telephone calls, laundry, gifts, meals and beverages unless specified, optional excursions, passport and visa fees, porterage, gratuities or taxes, unless otherwise specified, which shall in each and every case be the responsibility of the client. Hotel check-in/check-out times are fixed and there are no guarantees for early/late check-in/out unless paid for by the client.
If the Holiday package contains an Air transportation with the Airline who has increased the cost of the flight ticket by imposing an additional Fuel surcharge , Albaker Travel reserves the right to request the fuel surcharge amount from the customer. Customer will pay fuel surcharge amount only if the surcharge is announced after the Holiday Package have been purchased.
Liability of AlbakerTravel.com
Albaker Travel acts as the Tour Operator only on behalf of the suppliers and accordingly accepts no liability whatsoever for loss, damage, injury, accident, delay or any other irregularity arising whatsoever. AlbakerTravel.com products and in particular adventure activities contain an element of risk to the personal safety of the client that other package holidays may not contain. By accepting these booking conditions clients are aware of the risks inherent in their chosen travel and clients undertake such risks at their own volition. AlbakerTravel.com accepts no liability of client's damages where AlbakerTravel.com has fulfilled its duty of care to clients by providing products of a reasonable standard. AlbakerTravel.com has no direct control over the provision of services / facilities by the relevant suppliers and hence we do not accept liability for errors or omissions by the suppliers. AlbakerTravel.com accepts no liability if there has been no fault on the part of AlbakerTravel.com or its' suppliers and the reason for the claimed damages were either the client's fault or a result of unusual circumstances beyond the control of AlbakerTravel.com by force majeure and the consequences of which could not have been avoided even with all due care. In respect of carriage by air, sea and rail and the provision of accommodation, AlbakerTravel.com’s liability in the said cases will be limited in the manner provided by the relevant international conventions. AlbakerTravel.com accepts no liability if additional costs to the client are incurred through delay, accident or disruption of the product(s) beyond the control of AlbakerTravel.com by force majeure.
Albaker Travel will not be liable for any delays prior to departure or during travel to any hotels / resorts brought about by airline technical difficulties, strikes, weather conditions or any other circumstances out of our control. Any expenses relating to these unscheduled extensions will be for the passengers' own account.
It is the responsibility of the clients to be in possession of a valid passport, visa permits, all necessary travel documents, vaccinations, preventative medicines and other medical certificates that may be needed to travel. AlbakerTravel.com is not liable for damages arising from changes in regulations or laws to the necessary travel document requirements. Information about these matters is given in good faith by AlbakerTravel.com but without liability. It is important that you check all details provided on your travel documentation are correct upon receipt. If there are any inaccuracies, please contact the AlbakerTravel.com immediately. All passengers are personally responsible for ensuring they are in possession of the correct and necessary documentation and visas prior to departure.
Passport and Visas
It is the client’s responsibility to obtain correct, current and valid passports and re-entry permits where required. AlbakerTravel.com will not be liable for any consequence of any nature arising from the customer failing to ensure he / she has complied with such requirements.
Health and Conduct
All Clients are expected to satisfy themselves prior to booking that they are fit and able to complete the itinerary of their chosen tour as described in the brochure. Any clients with pre-existing medical conditions or illness must declare the true nature of such conditions at the time of booking, and make arrangements for the provision of any medication or other treatment that may be required during the tour. Such a client is required to provide a medical statement from a General Practitioner to confirm they are fit to travel. Failure to make such disclosure will constitute a breach of these booking conditions and relieve AlbakerTravel.com from any obligations and liability.
Client Exclusion and Local Law
Clients agree to accept the authority and decisions of AlbakerTravel.com's and its supplier's employees and representatives whilst on tour. If in the opinion of such persons, the health or conduct of a client before or after the departure appears likely to endanger the safe, comfortable or happy progress of the tour, the client may be excluded from all or part of the tour without prior notice or any liability on the part of AlbakerTravel.com. In the case of a client’s ill health, AlbakerTravel.com may make such arrangements as it sees fit and recovers the costs thereof from the client. Passengers agree to comply with the laws and regulations of the countries they travel to. AlbakerTravel.com shall not be liable for any clients who commit illegal or unlawful acts whilst on tour.
FORCE MAJEURE & EXTRAORDINARY EVENTS
Albaker Travel reserves the right to cancel any confirmed booking in any circumstances, however, Albaker Travel will not cancel a guaranteed departure booking except in the unusual circumstances of force majeure, defined here as war, the threat of war, riot, civil strife, industrial dispute, terrorist activity, natural or nuclear disaster, fire, pandemic, epidemic, adverse weather conditions, flight cancellation or any other external circumstances beyond the control of Albaker Travel. Compensation is not available if Albaker Travel is forced to cancel or in any way change a tour due to force majeure where Albaker Travel is unable to provide the tour for the same cost. In the case, the World Health Organization (WHO) declares a pandemic or an international public health emergency or the Turkey government declares an epidemic or a pandemic or a TURKEY government official advice residents to avoid traveling abroad it is agreed, that this event is beyond the control of Albaker Travel.
If after the announcement of any of the above-described events the passenger cancels an unredeemed voucher the cancellation fee will be 25% regardless of any cancellation fee under normal circumstances. The cancellation process/refund process, in this case, will be 12 months. The customer will have the option to request to extend his voucher free of charge for a period after the pandemic/official advice/health emergency and Albaker Travel will approve the request. If Albaker Travel has already issued the travel documents (Flight & Hotel are already booked) and after that, the flights have been canceled by the airline or the government for the above-mentioned reasons it is agreed that Albaker Travel can cancel the whole package and the customer will be refunded up to 60% of the unused services only after the refund confirmation of the Airlines, Hotels and other service providers. The cancellation process/refund process will be 12 months.
The customer will have the right to request with Albaker Travel instead of the refund to rebook the same (unused) services, free of charge, to a date where the customer wants to travel in the future, and the force majeure event or the pandemic/epidemic/official advice/health emergency is no longer declared. In the event that the cancellation of services in the above-described event will happen during the travel of the customer, it is agreed that Albaker Travel is not liable to refund or compensate the customer in any way as this event is considered to be out of the control of Albaker Travel. Regardless of who cancels during the above-mentioned events all refund cases will take 12 months.
All refunds which are due during or because of a Force Majeure event will be processed by Albaker Travel in 12 months to the customer only once the supplier (Airline, Hotel & others) will process the refund to Albaker Travel. If a supplier (Airlines Hotel & others) declares bankruptcy or insolvency then the amount of this service will not be refunded to the customer.
In the event, the Client has a complaint about any of the product arrangements the client must raise the complaint immediately with a AlbakerTravel.com employee or legal representative so that AlbakerTravel.com can use its best endeavors to rectify the problem. AlbakerTravel.com cannot rectify a problem it is unaware of. Failure to complain immediately will extinguish or at least reduce AlbakerTravel.com's liability to pay compensation. Although every effort will be made to resolve a complaint to the customer’s satisfaction, it is specifically recorded that AlbakerTravel.com in no way accepts liability for any claim.